Introduction

These Terms & Conditions (the “Terms”) constitute a legally binding agreement between you and Winum (“Winum,” “we,” “us,” or “our”) governing your access to and use of the online gaming services, casino games, websites, mobile applications, and any related platforms or interfaces made available under the Winum brand (collectively, the “Services”). By registering an account with Winum, accessing any game, or using any feature of the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety. These Terms apply in addition to any other policies referenced herein, including but not limited to our Privacy Policy, Bonus Policy, Responsible Gaming Policy, and any game-specific rules or promotional terms. If you do not agree to these Terms, you must not access or use the Services and must immediately discontinue any use of the Winum platform. The Services are intended strictly for adult entertainment purposes, and you must be at least 18 years of age, or the legal age of majority in your jurisdiction if higher, to participate in any real-money gaming. It is your responsibility to ensure that online gambling is legal in your jurisdiction and that you use the Winum Services in compliance with all applicable laws, regulations, and requirements.

The primary objective of Winum is to provide a secure, fair, and responsible online gaming environment where players can enjoy high-quality casino entertainment. In doing so, we place strong emphasis on responsible gambling practices, player protection, and legal compliance across all aspects of our operations. We strive to ensure that our games are operated fairly through the use of certified random number generators and that your funds and personal information are managed in a secure, transparent manner. These Terms are designed to clearly outline your rights and obligations as a user of the Winum Services, as well as our own responsibilities in offering these Services to you. By continuing to use the Services, you agree that you are entering into a contract with us under these Terms and that you understand the risks associated with online gambling, including the potential for financial loss.

From time to time, Winum may update these Terms to reflect changes in regulatory requirements, business practices, technology, or the scope of the Services offered. Any material changes to these Terms will, where required by applicable law, be communicated to you through the website, by email, on the platform interface, or by other reasonable means. Your continued use of the Services after such changes have been implemented will constitute your acceptance of the updated Terms, and you should therefore review them periodically to remain informed of your current rights and responsibilities. If at any time you disagree with these Terms or any updated version thereof, your sole remedy is to cease using the Services and close your Winum account. These Terms do not affect any statutory rights that you may have under applicable law, which cannot be limited or excluded by contract.

Acceptance of Terms

By creating a Winum account, accessing any page under the Winum domain, downloading or installing any Winum applications, or participating in any game or promotion, you expressly acknowledge that you have read these Terms carefully and that you fully understand and accept them. Acceptance of these Terms is a necessary condition for using the Services, and you may not use any part of the platform unless you agree to be bound by all provisions set out herein. You further represent and warrant that the information you provide during registration is accurate, complete, and up-to-date, and that you are legally capable of entering into binding contracts under the law applicable to you. In the event that you are accessing the Services on behalf of another individual or entity, you confirm that you have all necessary authority to bind such person or entity to these Terms and that all references to “you” herein will apply accordingly. You are responsible for reviewing these Terms before each use of the Services, as your continued access constitutes renewed acceptance of any modifications or updates.

Acceptance of these Terms includes an acknowledgment of the nature of online gambling and the inherent financial risk it presents. You understand and agree that you may lose money when playing games of chance and that you bear sole responsibility for any such losses. While Winum implements responsible gambling tools and promotes safe play practices, nothing in these Terms should be construed as a guarantee of winnings or protection against loss. You agree not to hold Winum, its affiliates, directors, employees, or partners liable for any losses or damages arising from your participation in the Services, except where such liability cannot be excluded as a matter of applicable law. Acceptance also signifies your willingness to comply with all game rules, promotional terms, and other policies referenced in or incorporated by these Terms, as well as any instructions shared through official channels.

When you accept these Terms, you additionally consent to Winum conducting verification checks and due diligence procedures as required by regulatory and compliance obligations. Such checks may include identity verification, age verification, address verification, source of funds assessments, and anti-money laundering (“AML”) screening. You agree to provide all documents and information reasonably requested to complete such checks and acknowledge that failure to do so may result in restrictions on your account, withholding of funds, or closure of your account. By accepting these Terms, you further authorize us to use third-party service providers to verify your information and to make inquiries to credit reference agencies or other data sources, where permitted by law, to confirm your eligibility to use the Services. Your acceptance remains in force for as long as you maintain an account or use the Services in any capacity, and it can be withdrawn only by closing your account and ceasing all use of the platform.

Eligibility & Age Restriction (18+ only)

The Winum Services are strictly limited to individuals who are at least 18 years of age or older, or who have attained the legal age of majority in their jurisdiction of residence, whichever is higher. By using the Services, you represent and warrant that you meet this age requirement and that you are legally permitted to participate in online gambling activities under the laws applicable to you. Any attempt to access or use the Services by individuals who are underage is strictly prohibited and constitutes a material breach of these Terms. Winum reserves the right to request age verification documentation at any time, including but not limited to government-issued identification documents, and to suspend or terminate any account where age cannot be satisfactorily verified. Where it is discovered that an account holder is under the legal age, Winum will immediately close the account, void any bets or wagers placed, and take such other actions as may be required by applicable law.

We take special care to protect minors and young people from exposure to gambling activities and related advertising. Parents, guardians, and other responsible adults must ensure that minors do not gain access to devices, payment methods, or credentials that could be used to open or log into a Winum account. You agree not to share your login details with any other person, and you are solely responsible for protecting your account from unauthorized access, particularly by minors residing in your household or who may have access to your devices. Winum encourages the use of parental control software and other technical safeguards to prevent underage access to gambling websites and applications. Where we have reasonable grounds to suspect that a minor has access to or is using an account, we may suspend the account and request proof of age for all relevant individuals.

Participation in the Winum Services may also be restricted or prohibited in certain jurisdictions, irrespective of your age, due to local gambling regulations. You are solely responsible for determining whether your use of the Services is compliant with the laws of the jurisdiction in which you are located or reside. Winum does not provide legal advice and does not make any representation that the Services are appropriate, lawful, or available in any particular location. If you are located in a jurisdiction where online gambling is prohibited or where Winum does not accept players, you must not register an account or use the Services. Winum reserves the right to restrict access to its Services from any jurisdiction at its sole discretion and to implement geo-blocking or other technical measures to enforce such restrictions.

We emphasize that gambling carries risks that can be particularly harmful for young people and individuals who may be vulnerable due to age or other factors. Early exposure to gambling can increase the risk of developing problematic gambling behaviors later in life, including addiction, financial instability, and mental health issues. For this reason, Winum adopts a zero-tolerance approach toward underage gambling and cooperates with regulatory authorities and industry organizations to promote a safe and age-appropriate environment. Any attempt by a minor to circumvent age restrictions, including through the use of false identification or the assistance of an adult, may result in permanent exclusion from the Services and notification to relevant authorities, where permitted or required by law.

Account Registration

In order to access the full range of Winum Services, including real-money casino games, you must register and maintain a personal user account (the “Account”). During the registration process, you will be asked to provide certain information, including but not limited to your full name, date of birth, residential address, email address, telephone number, and preferred currency. You must provide accurate, complete, and current information, and you agree to promptly update such information if it changes. You may be required to choose a username and a secure password, and you are solely responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your Account. Any unauthorized use of your Account, or any suspected breach of security, must be reported to Winum immediately so that appropriate steps can be taken to protect your information and funds.

Winum reserves the right to reject any account application at its sole discretion and without obligation to provide a detailed explanation, subject to applicable legal requirements. We may also impose limits or restrictions on your Account, such as deposit or wagering limits, pending completion of verification checks or in accordance with responsible gambling practices. As part of our compliance with anti-money laundering, counter-terrorist financing, and know-your-customer (KYC) obligations, we may request supporting documentation at any time to verify your identity, age, address, and ownership of payment methods. Such documentation may include, but is not limited to, a copy of a government-issued identification document, proof of address (such as a utility bill or bank statement), and proof of payment method (such as a card statement). Failure to provide requested documentation in a timely and satisfactory manner may result in account suspension, restrictions on withdrawals, or account closure.

Each individual is permitted to open only one Account with Winum, and duplicate accounts are strictly prohibited. You must not create an Account on behalf of another person, transfer or sell your Account to any third party, or allow another person to use your Account, whether for gambling or any other purpose. If Winum determines that you have created or used multiple Accounts, we may close all such Accounts, void bets, cancel bonuses, and forfeit any associated winnings, subject to any legal obligations regarding the return of funds. We may, at our discretion, allow you to maintain a single consolidated Account, but this will depend on the circumstances and our regulatory responsibilities.

By registering an Account, you also agree to receive service-related communications from Winum, including notifications regarding changes to these Terms, updates to our policies, account verification requests, transaction confirmations, and important service announcements. You may also be given the option to opt in to marketing communications, such as promotional offers and updates about new games or features. Where legally required, we will only send marketing communications with your express consent, and you may withdraw such consent at any time via your account settings or by using the unsubscribe mechanism provided in our communications. Opting out of marketing communications will not affect your receipt of service-related messages, which are considered necessary for the administration and security of your Account.

Deposits & Withdrawals

To participate in real-money gaming on the Winum platform, you must deposit funds into your Account using one of the payment methods made available to you. All deposits must be made from payment instruments that are registered in your own name and that you are legally authorized to use. By initiating a deposit, you represent and warrant that the funds do not originate from criminal or unlawful activity, and you agree that we may conduct checks to verify the legitimacy and source of these funds. Winum reserves the right to impose minimum and maximum deposit limits, both per transaction and over specified periods, and such limits may vary based on your chosen payment method, jurisdiction, account status, and responsible gambling settings. It is your responsibility to ensure that you understand and comply with any fees, charges, or exchange rates that may apply to your deposits, whether imposed by Winum, your payment provider, or a third party.

Withdrawals from your Winum Account are processed in accordance with these Terms and any applicable regulatory requirements. Before processing a withdrawal, Winum may require you to complete all necessary identity and security verifications, including KYC and AML checks. We may, at our discretion, process withdrawals using the same method and to the same account or payment instrument used for depositing, where technically feasible. This is intended to reduce the risk of fraud and money laundering and to protect both you and Winum from unauthorized transactions. We strive to process withdrawal requests promptly; however, actual processing times may vary based on internal review procedures, third-party payment providers, and your compliance with requested verification steps.

You acknowledge that some payment methods may be unavailable in certain jurisdictions, may be subject to specific conditions or limits, or may not support withdrawals. Additionally, some payment methods may involve fees or charges for certain types of transactions, which may be deducted from your withdrawal amount where permissible by law and clearly disclosed in advance. Winum does not accept any responsibility for delays, fees, or losses resulting from the actions or failures of third-party payment processors, banks, or other financial institutions, except where such responsibility cannot be excluded by law. You should regularly check your transaction history and promptly notify Winum of any discrepancies or unauthorized transactions. If you dispute a transaction, Winum may request documentation or information in support of your claim and may temporarily withhold funds while investigating the matter.

You agree not to treat your Winum Account as a bank account or to use it for purposes of money transfer or remittance. Deposits should be made solely for the purpose of engaging in gambling activities, and withdrawals should reflect legitimate winnings or unused gambling funds. We may, at our discretion and in alignment with regulatory guidelines, investigate patterns of deposits and withdrawals that suggest misuse of the Services for purposes unrelated to gambling. In such cases, we may charge reasonable processing fees, close the relevant Account, and report suspicious activity to the appropriate authorities, as required by law. Where applicable, you may be required to provide additional information or documents regarding the source of funds or wealth before we process withdrawals exceeding certain thresholds.

Payment Methods Table

The payment methods listed above are illustrative and subject to change based on operational, legal, and commercial considerations. Specific availability, limits, and conditions for each payment method will be communicated on the Winum website and during the cashier process. It is your responsibility to review the payment information provided at the time of transaction and to ensure that your selected method is suitable for your needs and compliant with applicable law. Winum may add, remove, or suspend payment methods at any time without prior notice where necessary for regulatory, security, or business reasons.

Bonuses & Promotions

From time to time, Winum may offer bonuses, free spins, promotional credits, tournaments, loyalty rewards, and other promotional incentives (collectively, “Bonuses”) to eligible players. Each Bonus is subject to specific terms and conditions, including but not limited to eligibility criteria, wagering requirements, time limits, game restrictions, maximum bet limits, and withdrawal conditions. These specific terms will be clearly displayed on the relevant promotional page, within the bonus description, and/or in your account interface, and they form an integral part of these broader Terms. By claiming or accepting any Bonus, you agree to be bound by both these Terms and the applicable promotional terms. If you do not understand or agree with the conditions of a Bonus, you should not opt in to or use that Bonus.

Bonuses are intended solely for the recreational use of the individual recipient and may not be transferred, sold, or exchanged for cash unless explicitly stated. Winum reserves the right to limit the availability of certain Bonuses to specific jurisdictions, player segments, or account types, as determined in accordance with our marketing policies and legal obligations. We may also impose limits on the maximum winnings that can be generated from certain Bonuses, particularly no-deposit offers or free spin promotions, and such limits will be stated in the relevant terms. Where wagering requirements apply, you must wager the specified multiple of the Bonus amount, or in some cases the combined Bonus and deposit amounts, before any associated winnings can be withdrawn. Attempts to manipulate or circumvent Bonus conditions, such as through low-risk betting strategies or abuse of game restrictions, are strictly prohibited and may result in forfeiture of the Bonus and winnings, as well as account action.

Eligibility for Bonuses may depend on verification status, account history, payment methods used, and compliance with responsible gambling settings. If your Account is subject to self-exclusion, time-out, or certain responsible gambling limits, you may not be eligible to receive or continue using particular Bonuses. Winum does not guarantee that any specific Bonus will be available to you at all times and reserves the right to modify or withdraw any promotion at its discretion, provided that such changes do not adversely affect Bonuses already claimed in a manner that would be unfair or contrary to applicable law. Any material changes to ongoing promotions will be communicated through the website or directly to affected players, where required.

In the context of responsible gambling and fair usage, Winum closely monitors betting patterns and Bonus usage to detect potential Bonus abuse, collusion, or fraudulent behavior. Indicators of Bonus abuse may include, but are not limited to, the creation of multiple accounts, coordinated betting across multiple users, heavy betting on low-risk outcomes, or disproportionate withdrawal patterns immediately following Bonus activation. Where evidence of abuse or fraud is found, Winum may withhold or cancel Bonuses, void bets placed with Bonus funds, remove winnings obtained through Bonus misuse, and close or restrict offending Accounts. Such actions will be taken in accordance with applicable legal and regulatory frameworks, and where possible, we will maintain documentation supporting our decisions. You accept that Bonus offers are a privilege, not a right, and that Winum has no obligation to provide or maintain any particular promotion.

Game Rules

All games offered by Winum, including but not limited to slots, table games, live dealer games, and any other casino-style products, are governed by specific game rules (“Game Rules”) that define how each game operates. These Game Rules may include information about bet types, payout structures, minimum and maximum stakes, special features, return to player (RTP) percentages, and any applicable side bets. Game Rules are either displayed within the game interface itself or accessible via a help or information section within each game. By participating in a game, you confirm that you have read, understood, and agreed to the corresponding Game Rules and that you are familiar with the mechanics and risks of that game. You are responsible for ensuring that you understand the Game Rules before placing any wagers, as all bets placed once a round has been started are final and cannot be canceled or adjusted, except in the case of a clear technical malfunction or error.

While we endeavor to ensure that all Game Rules are accurate and up-to-date, errors may occasionally occur due to technical issues, software updates, or human oversight. In the event of a discrepancy between the Game Rules displayed on the Winum platform and the rules of the underlying game provider or regulatory framework, the outcome will generally be determined in accordance with the official rules held by the game provider and applicable regulators. Where a material error affects gameplay, bet settlement, or displayed information, Winum reserves the right to declare the affected game rounds void, cancel associated bets, and restore the Account balance to the position prior to the error. Such actions will be taken in good faith and with the aim of ensuring fairness to all affected players.

Some games may be unavailable in certain jurisdictions due to regulatory restrictions or licensing conditions, and Winum reserves the right to restrict access to particular games or game categories based on your location, account status, or responsible gambling settings. RTP values and game volatility may vary between games and can have a significant impact on your gaming experience and risk exposure. You should consider the nature of each game and wager responsibly, bearing in mind that past outcomes or displayed RTP values do not guarantee future results. You agree not to attempt to exploit any technical fault, gameplay bug, or loophole in Game Rules and to report any suspected issues to Winum immediately.

Live dealer games and other real-time interactive products may be subject to specific operational conditions, such as time limits for placing bets, maximum seat availability, and the use of physical equipment (e.g., cards, roulette wheels). In such games, the decisions of the dealer or game host, as overseen by the game provider and applicable regulators, are considered final in determining the outcome of each round, subject only to independent oversight mechanisms where mandated by law. Interruptions in connectivity, player-side technical issues, or delays in data transmission may affect your gaming experience, and while Winum endeavors to provide a stable and reliable environment, we cannot guarantee that gameplay will be uninterrupted or error-free. Where interruptions occur on your side, game rounds may continue in your absence, and you may be bound by the game outcome determined in your absence in accordance with the Game Rules.

Fair Play & RNG

Winum is committed to ensuring that all outcomes in its casino games are fair, random, and free from manipulation. To achieve this, games that rely on random outcomes, such as slots and many table games, use a certified Random Number Generator (“RNG”) to determine results. The RNG is designed to produce random results that cannot be predicted or influenced by players, Winum, or third parties, and is subjected to regular testing and certification by independent testing laboratories where required by regulators. These tests typically evaluate the randomness, distribution, and integrity of game outcomes over large numbers of rounds, ensuring compliance with industry standards and applicable regulations. By using the Winum Services, you acknowledge and accept that game outcomes are determined in accordance with the RNG and that you have no right or ability to influence such outcomes.

In addition to RNG-based games, Winum may offer live dealer games and other products that rely on physical randomization devices, such as shuffling machines, roulette wheels, and dice. These games are operated by professional dealers or hosts working within secure and monitored environments, and they are subject to oversight and technical controls designed to preserve fairness. Video streams, audio feeds, and game logs may be recorded and stored in accordance with regulatory requirements for the purpose of auditing and dispute resolution. While every effort is made to maintain the integrity of live dealer games, occasional technical interruptions or human errors may occur. When such incidents materially affect game fairness, bets may be voided and game rounds replayed or otherwise resolved in accordance with the rules and regulatory obligations.

Winum strictly prohibits any attempt by players to manipulate game outcomes or gain an unfair advantage through collusion, use of automated tools or bots, exploitation of software bugs, or other prohibited behaviors. We continuously monitor game activity and betting patterns using automated and manual tools to detect suspicious or irregular behavior that may indicate cheating or abuse. Where such behavior is identified, Winum may suspend or close affected Accounts, void suspicious bets, forfeit winnings, and, where legally required, report the matter to regulators or law enforcement. Players are encouraged to notify Winum promptly if they become aware of any potential fairness issues, technical problems, or questionable conduct by other users.

All game results, including bet history, play logs, and RNG outputs, are recorded and securely stored to facilitate audits, regulatory reviews, and resolution of player complaints or disputes. If you believe that a game result was incorrect or that a technical issue affected your bet, you should contact Winum customer support as soon as possible, providing the relevant game identifier, time, and any screen captures or descriptions of the issue. Winum will investigate such reports in coordination with its game providers and, where necessary, independent testing laboratories. The findings of such investigations will be communicated to you, and any corrective action will be taken in accordance with applicable regulations and these Terms.

Responsible Gambling

Winum is committed to promoting responsible gambling and providing tools and resources to help players maintain control over their gaming activities. Gambling should be viewed solely as a form of entertainment, not as a way to earn income or resolve financial difficulties. You acknowledge that all forms of gambling carry inherent risks, including the possibility of financial loss, emotional distress, and the development of problematic or compulsive gambling behaviors. Winum encourages you to set personal limits, monitor your behavior, and make use of the responsible gaming tools available on the platform to support healthy gambling habits. These tools include, but are not limited to, deposit limits, loss limits, wagering limits, session time reminders, cooling-off periods, and self-exclusion options.

We strongly recommend that you regularly assess your gambling behavior and consider whether you may be at risk of developing a gambling problem. Warning signs may include difficulty controlling the amount of time or money spent on gambling, chasing losses, neglecting responsibilities or personal relationships, borrowing money to gamble, or feeling anxious, depressed, or irritable when not gambling. If you recognize these or similar signs in yourself or someone you know, it is important to seek help promptly. Winum provides links and references to independent support organizations and helplines that specialize in assisting individuals affected by problem gambling. These organizations can offer confidential advice, counseling, and support services tailored to your circumstances.

Responsible gambling is also supported through our age verification measures and our policies against underage gambling. We emphasize that gambling is strictly restricted to individuals aged 18 and over (or higher, where required by law), and we actively work to prevent minors from accessing our Services. Parents and guardians are encouraged to monitor the online activities of minors in their care and to use parental control tools and software to block access to gambling sites. If you suspect that a minor has created an account or is otherwise engaging with the Winum Services, you should notify us immediately so we can take appropriate action, including account suspension and investigation.

Winum does not provide financial or investment advice and does not encourage excessive or irresponsible gambling. We reserve the right to impose or adjust limits on your account if we have reasonable grounds to believe that your gambling behavior may be harmful or problematic. In serious cases, we may enforce a self-exclusion or permanent account closure in line with our duty of care and legal obligations. While we endeavor to provide useful tools and support, the ultimate responsibility for your gambling decisions rests with you. You agree to use the responsible gaming features in good faith and to provide accurate information when requesting changes to your limits or exclusion settings.

Tools & Features (table)

Support Resources

In addition to built-in tools and features, Winum provides information and access to external support resources for individuals who may be experiencing difficulties with their gambling. On our website and within the account interface, you will find links to independent problem gambling support organizations, online counseling services, and national or regional helplines. These organizations typically offer confidential assistance, including self-assessment tools, educational materials, one-on-one counseling, and referrals to specialized treatment providers. We encourage you to contact these services if you are concerned about your gambling behavior or that of a family member or friend. Speaking with a professional counselor or trained advisor can help you better understand your situation and develop strategies for regaining control.

Winum’s customer support team is trained to recognize potential signs of problem gambling and to provide information about responsible gambling tools and support resources. While our support agents cannot provide clinical or therapeutic advice, they can help guide you to appropriate services and assist you in activating or adjusting responsible gambling settings on your account. If you inform us that you are experiencing gambling-related harm or that you wish to restrict your access, we will treat your request seriously and act in accordance with our policies and legal obligations. In cases where we identify high-risk behavior patterns, we may proactively reach out to you to discuss responsible gambling options and, if necessary, implement protective measures.

You should also consider including trusted family members or friends in your support network if you are dealing with gambling-related issues. Open communication can help reduce stigma, provide emotional support, and increase accountability. Maintaining healthy lifestyle habits, such as balancing gambling with other leisure activities, managing finances responsibly, and monitoring your mood and stress levels, can further reduce the risk of developing problematic behaviors. Remember that seeking help is a sign of strength, not weakness, and that effective treatment and support are available.

Prohibited Activities

When using the Winum Services, you agree not to engage in any activity that is unlawful, fraudulent, abusive, or otherwise contrary to these Terms. Prohibited activities include, but are not limited to, creating multiple accounts, using false or misleading information, impersonating another person or entity, and allowing others to use your Account. You must not engage in collusion with other players, use automated tools or software (bots) to place bets or manipulate games, or attempt to reverse-engineer, interfere with, or manipulate any part of the platform’s software or security measures. You also agree not to use the Services for money laundering, terrorist financing, or any other criminal activity, and you acknowledge that we may monitor transactions and report suspicious activity to relevant authorities in compliance with applicable law.

Abuse of promotional offers or Bonus terms is strictly prohibited and may result in the cancellation of Bonuses, forfeiture of winnings, and closure or restriction of your Account. Examples of abuse include, but are not limited to, creating multiple Accounts to claim the same promotion, coordinating bets with other players to exploit Bonus conditions, engaging in risk-free or low-risk betting strategies primarily to meet wagering requirements, or using payment methods in a manner inconsistent with normal play. You must also refrain from exploiting any technical glitches, game malfunctions, or software vulnerabilities to gain an unfair advantage. If you become aware of any such issues, you are obligated to notify Winum immediately and not to disclose them to third parties.

You agree not to upload, transmit, or share any content through the Winum platform that is illegal, defamatory, obscene, threatening, hateful, discriminatory, or otherwise harmful. You must not harass, abuse, or intimidate other players, dealers, employees, or representatives of Winum, whether through chat functions, email, or other communication channels. We reserve the right to monitor communications to the extent permitted by law and to remove content or restrict access to chat or other interactive features if we determine that our Acceptable Use standards have been violated. In extreme cases, we may report abusive or threatening behavior to law enforcement.

You are prohibited from reselling or redistributing access to the Services, using the platform to advertise or promote third-party products or services without our prior written consent, and interfering with the normal operation of the platform, such as through distributed denial-of-service (DDoS) attacks, hacking attempts, or the introduction of malicious code. Any use of the Winum brand, trademarks, or intellectual property without authorization is strictly forbidden. Violations of these prohibitions may result in immediate account suspension or termination, legal action, and claims for damages.

Restricted Countries (table)

Winum does not provide Services to individuals located in certain countries or jurisdictions due to legal, regulatory, or commercial reasons. The following table provides an illustrative, non-exhaustive list of restricted countries. The list may change from time to time, and additional restrictions may apply based on local law or licensing conditions. It is your responsibility to ensure that you are not accessing the Services from a restricted jurisdiction. If you are found to be accessing the platform from a restricted country, your Account may be suspended or closed, bets may be voided, and funds may be handled in accordance with applicable law and regulatory requirements.

The above table is intended as a general guide only and does not constitute legal advice. Winum may implement additional restrictions on a case-by-case basis, including at the level of particular states, provinces, or regions within a country. We may use geo-location technology, IP blocking, and other measures to prevent logins and wagers from restricted jurisdictions, but these measures are not infallible. You agree not to circumvent such restrictions by using virtual private networks (VPNs), proxies, or other technologies designed to disguise your true location. If we determine that you have breached this requirement, we may take appropriate actions, including voiding bets and closing your Account.

Privacy & Data Protection

Winum is committed to protecting your privacy and handling your personal information in accordance with applicable data protection and privacy laws. When you register for an Account or use the Services, we collect certain information about you, including personal identification data, contact details, transaction history, device information, and behavioral data related to your use of the platform. This information is used for a variety of purposes, including account administration, verification, transaction processing, prevention of fraud and money laundering, responsible gambling monitoring, customer support, and compliance with legal obligations. Details about the categories of data collected, the purposes of processing, and your rights as a data subject are set out in our Privacy Policy, which forms an integral part of these Terms.

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, misuse, alteration, or destruction. These measures may include encryption, access controls, secure data storage, and regular security audits and testing. While we strive to protect your information, no system can be guaranteed to be completely secure, and you acknowledge that there are inherent risks associated with transmitting information over the internet. You are responsible for maintaining the confidentiality of your Account credentials and for taking reasonable steps to prevent unauthorized access to your devices and accounts. If you suspect any unauthorized use of your Account or compromise of your personal data, you should notify Winum immediately.

Winum may share your personal data with third-party service providers and partners who assist us in delivering the Services, such as payment processors, identity verification providers, game suppliers, IT support companies, and responsible gambling service partners. These third parties are required to process your data only in accordance with our instructions and applicable law and to maintain appropriate security measures. We may also disclose your information to regulatory authorities, law enforcement agencies, and other governmental bodies where required or permitted by law, for example in cases of suspected fraud, money laundering, or other criminal activities. In certain circumstances, your data may be transferred to or processed in countries outside your jurisdiction, and we will ensure that appropriate safeguards are in place to protect your privacy in such cases.

You have certain rights under applicable data protection laws, which may include the right to access your personal data, the right to rectify inaccuracies, the right to request deletion under specific conditions, the right to restrict or object to processing, and the right to data portability. You may also have the right to withdraw consent for certain types of data processing, such as direct marketing, without affecting the lawfulness of processing based on consent prior to its withdrawal. Requests to exercise your data protection rights can be submitted through the channels described in the Privacy Policy and will be handled in accordance with applicable laws and regulatory guidelines. If you are dissatisfied with our handling of your personal data, you may have the right to lodge a complaint with a relevant data protection authority.

Account Suspension & Termination

Winum reserves the right to suspend or terminate your Account, in whole or in part, under a variety of circumstances as outlined in these Terms. Grounds for suspension or termination may include, but are not limited to, suspected or confirmed breaches of these Terms, including underage gambling, fraud, bonus abuse, prohibited activities, or failure to complete requested verification checks. We may also suspend or restrict your Account where we have concerns about problem gambling behavior, responsible gambling obligations, or to comply with legal or regulatory requirements. During a suspension, you may be temporarily unable to access your Account, place bets, or withdraw funds, pending further investigation or resolution of the underlying issues.

In cases where serious or repeated violations are identified, or where required by law or regulatory authorities, we may permanently close your Account. Upon termination, any remaining balances in your Account may be returned to you, withheld, or otherwise handled in accordance with applicable laws, regulatory guidance, and these Terms. For example, funds derived from fraudulent or illegal activities may be confiscated and reported to authorities, while legitimate balances may be refunded, subject to verification and any applicable fees. You will be notified of account closure and the disposition of funds, except where we are legally prohibited from doing so.

You may also choose to close your Account at any time by contacting customer support and submitting a request for closure. Depending on your account status and applicable regulations, we may be required to retain certain information for a specified period even after closure, for purposes such as fraud prevention, responsible gambling monitoring, and compliance with record-keeping obligations. Any outstanding bets at the time of closure may be settled in accordance with the game rules and these Terms, provided that closure is not linked to a breach or suspicious activity. If closure is initiated in the context of self-exclusion or responsible gambling concerns, the Account may be locked for the duration of the exclusion period, and you may be prohibited from reopening or creating new Accounts during that time.

Winum is not obligated to provide prior notice of suspension or termination where doing so could compromise security, enable the destruction of evidence, or be inconsistent with legal or regulatory requirements. However, where feasible and appropriate, we will inform you of the reasons for the action and any steps you may take to resolve the issues or appeal the decision. Decisions regarding suspension or termination are made in good faith and based on available evidence, and while we aim to be fair and consistent, we reserve discretion in determining appropriate measures.

Limitation of Liability

To the maximum extent permitted by applicable law, Winum, its affiliates, directors, officers, employees, and agents will not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with your use of the Services, these Terms, or any games, whether based on contract, tort (including negligence), strict liability, or any other legal theory. This includes, without limitation, damages for loss of profits, loss of data, loss of goodwill, interruption of business, or any other intangible losses, even if Winum has been advised of the possibility of such damages. You acknowledge that your use of the Services is at your own risk and that the platform is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, except as required by law.

Winum does not warrant that the Services will be uninterrupted, error-free, or free from viruses or other harmful components, nor do we guarantee that defects will be corrected or that the platform or servers will always be secure or accessible. While we endeavor to maintain high standards of security and reliability, technical issues, maintenance, updates, or external factors beyond our control may cause temporary disruptions. You are responsible for implementing appropriate security measures on your own devices, including the use of antivirus software and secure internet connections, and for ensuring that your hardware and software meet the minimum requirements for accessing the platform.

Nothing in these Terms shall exclude or limit Winum’s liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. To the extent that applicable law does not allow the exclusion of certain warranties or the limitation of certain liabilities, the scope and duration of such warranties and the extent of our liability will be the minimum permitted under such law. In jurisdictions where limitations on implied warranties are permitted, any implied warranties are limited in duration to ninety (90) days from the date of your first use of the Services.

If Winum is found liable to you in connection with the Services or these Terms, our total aggregate liability, to the fullest extent permitted by law, shall not exceed the greater of the amount of your net losses on the platform during the six (6) months preceding the event giving rise to the claim or a fixed monetary cap as provided by applicable law or regulatory guidance. This limitation reflects the allocation of risk between you and Winum and forms an essential basis of the bargain between the parties. You agree that any claim or cause of action arising out of or related to your use of the Services must be filed within one (1) year after such claim or cause of action arose or be forever barred, unless a longer period is required by law.

Complaints & Dispute Resolution

Winum strives to provide a fair and transparent gaming environment and to address player concerns in a timely and effective manner. If you have a complaint regarding the Services, including but not limited to game outcomes, account transactions, or the application of these Terms, you should first contact our customer support team through the designated channels provided on the website or platform. When submitting a complaint, you should provide as much detail as possible, including your username, relevant transaction or game identifiers, dates and times of the incident, and a clear description of the issue. We will acknowledge receipt of your complaint within a reasonable timeframe and endeavor to investigate and respond promptly, typically within timeframes specified by applicable regulations or internal policies.

Our complaint-handling process may involve reviewing transaction logs, game histories, communication records, and any other relevant data. In some cases, we may need to liaise with third-party game providers, payment processors, or independent testing laboratories to obtain additional information. We will inform you of the outcome of our investigation and any corrective action taken or proposed, such as adjustments to your account balance, reinstatement of game rounds, or clarification of rules. If we are unable to uphold your complaint, we will provide an explanation of the reasons, referencing the applicable Terms, Game Rules, and evidence considered.

If you are dissatisfied with the resolution of your complaint through our internal process, you may have the option to escalate the matter to an independent dispute resolution body or alternative dispute resolution (ADR) provider, where such mechanisms are available and applicable. Information about any such bodies, including contact details and procedures, will be provided upon request or described in our Complaints Policy, if required by the regulatory framework governing Winum. You may also have the right to seek remedies through the courts or through regulatory channels, depending on your jurisdiction and the nature of the dispute. Use of ADR or other external dispute mechanisms does not affect your statutory rights.

You agree to cooperate fully with Winum and any authorized third parties during the investigation and resolution of complaints or disputes. This may include providing additional information, responding to questions, and refraining from actions that could exacerbate the dispute or violate these Terms. We reserve the right to suspend or limit your Account during the investigation of serious or complex disputes, particularly where fraud, collusion, or regulatory issues may be involved. All communications and resolutions relating to complaints will be handled in good faith and with regard to the principles of fairness, transparency, and regulatory compliance.

Governing Law

These Terms, and any disputes or claims arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws specified in the legal notices or jurisdictional disclosures provided on the Winum platform, without giving effect to any choice or conflict of law provision or rule that would result in the application of the laws of any other jurisdiction. The specific governing law may depend on your location, the licensing framework applicable to your use of the Services, and other regulatory considerations. Nothing in this section shall deprive you of any mandatory protections afforded by the laws of your country of residence, where such protections cannot be waived by agreement.

You and Winum agree that, subject to any rights to use alternative dispute resolution mechanisms as described elsewhere in these Terms, the courts having jurisdiction under the applicable governing law shall have exclusive or non-exclusive jurisdiction, as legally required, over any legal action or proceeding arising out of or relating to these Terms or the Services. You agree to submit to the personal jurisdiction of such courts and waive any objections to venue or inconvenient forum, to the extent permitted by law. However, Winum retains the right to bring proceedings against you in your country of residence or any other relevant country where you may have assets or where jurisdiction is otherwise properly established. This flexibility helps to ensure that we can effectively enforce these Terms and protect our legal rights.

Where applicable, certain regulatory or licensing conditions may require specific dispute resolution procedures, reporting obligations, or compliance with decisions of regulatory authorities. In such cases, the relevant regulations and licensing conditions may prevail over or supplement the general provisions set out in this section. You agree to comply with any binding decisions or orders issued by competent authorities or courts in connection with the Services or these Terms. If any part of this Governing Law section is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

Final Provisions

These Terms, together with any documents or policies expressly incorporated by reference, constitute the entire agreement between you and Winum regarding your use of the Services and supersede all prior or contemporaneous understandings, communications, and agreements, whether written or oral, relating to the same subject matter. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a competent court or authority, that provision shall be enforced to the maximum extent permissible or deemed severed from the Terms, and the remaining provisions shall continue in full force and effect. Our failure or delay in enforcing any right or provision under these Terms shall not constitute a waiver of such right or provision, and any single or partial exercise of a right or remedy does not preclude the further exercise of that or any other right or remedy.

You may not transfer, assign, or delegate any of your rights or obligations under these Terms without the prior written consent of Winum, and any attempt to do so without such consent shall be null and void. Winum may assign or transfer its rights and obligations under these Terms, in whole or in part, to any affiliate, successor, or third party in connection with a merger, acquisition, corporate reorganization, or sale of assets, without prior notice, provided that such transfer does not materially reduce your rights under these Terms or under applicable law. These Terms do not create any agency, partnership, joint venture, or employment relationship between you and Winum, and you have no authority to bind or obligate us in any manner.

Notices or communications required or permitted under these Terms may be provided electronically, including by email, notifications on the platform, or updates to the website, and such communications shall be deemed received when sent or made available, unless otherwise required by law. You are responsible for maintaining accurate contact information and regularly checking for messages and updates. The Winum Services and these Terms are intended only for users in jurisdictions where online gambling is legal, and nothing herein should be construed as a solicitation or offer to participate in gambling activities in any jurisdiction where such activities are prohibited.

By registering an Account and using the Services, you confirm that you have read, understood, and agreed to be bound by these Terms and all incorporated policies, including provisions relating to responsible gambling, age restrictions, fair play, privacy, and legal compliance. You acknowledge that you have had the opportunity to seek independent legal advice if you so wished, and that you understand the risks associated with online gambling, including the potential for financial loss. If you do not agree with any part of these Terms, you must not use or continue to use the Services offered by Winum or the Winum lastest version of any related applications or platforms. Your continued use of the platform, including Winum casino games and associated features, constitutes ongoing acceptance of these Terms as they may be updated from time to time in accordance with applicable law and regulatory guidance.